Complaint Process

 

Who can make a complaint to Payukotayno

If you have sought or received from Payukotayno: James and Hudson Bay Family Services and have concerns about these services, you have a right to complain. In many cases, you can discuss and resolve any concerns directly with your case worker or their supervisor in a way that provides good solutions for everyone involved. When this is not possible, you can complain directly in writing to Payukotayno.

Below outlines the process for Informal and Formal Complaints that our agency practices: